Legal

Shipping & Delivery Policy

How, where and when Panocrafts delivers

Every Panocrafts order is prepared with care and delivered through insured, white-glove logistics. This Policy explains where we deliver, timelines and charges.

Regulatory Basis

Consumer Protection (E-Commerce) Rules, 2020 (clear disclosure of delivery charges, timelines and process); and standard insured-consignment practice for high-value goods.

1. Where we deliver

We deliver across India. International delivery is available on request for selected destinations.

2. Preparation (made-to-order) time

As commissions are curated and often made to order, preparation time varies with the brief. Bespoke and personalized commissions typically require 7-21 business days from design approval; the exact timeline is confirmed on your order. Ready-to-gift selections dispatch sooner. During peak wedding and festive periods, timelines may extend, and we will keep you informed.

3. Delivery time

After dispatch, delivery within India typically takes 2-5 business days depending on location. Total time = preparation time + delivery time, as confirmed on your order.

4. Delivery charges

Delivery charges depend on destination, order value and service type. Bespoke white-glove or scheduled delivery is quoted per order. Applicable taxes are shown before payment.

5. Insured, white-glove dispatch & tracking

Orders are packed securely and shipped via insured logistics partners, with scheduled white-glove delivery available for select commissions. You will receive tracking or a delivery schedule once dispatched. High-value consignments may require ID or an OTP at delivery.

6. Address & failed deliveries

Please ensure the recipient's name, address and phone number are accurate and complete. We are not responsible for delays or non-delivery caused by incorrect details or an unavailable recipient. If a parcel returns to us undelivered, we will contact you to re-arrange delivery; re-delivery charges may apply.

7. Delays beyond our control

Timelines are estimates. We are not liable for delays caused by couriers, weather, strikes or regulatory checks, but we will help you track and resolve any issue.

8. Lost or damaged in transit

Consignments are insured. If your order is lost or arrives damaged in transit, notify us within 48 hours with photographs where relevant, and we will investigate with the carrier and arrange a replacement or refund.

9. International orders

Where international delivery is offered, any customs duties, import taxes or fees charged by the destination country are the recipient's responsibility and are not included in our prices.

10. Questions

For delivery help, contact info@panocrafts.com / WhatsApp +91 99999 99999 with your order reference.

This document is a professionally structured template grounded in current Indian law, prepared by Hospitality Network India for Panocrafts. It is provided for information and does not constitute legal advice. Panocrafts should have the completed document reviewed by a qualified Indian lawyer before publication.