PANOCRAFTS
Legal
The terms on which Panocrafts provides its services
These Terms govern your use of https://panocrafts.com and the commissioning of gifts and services from Panocrafts. By using the Website, requesting a consultation, or placing an order, you agree to these Terms.
Regulatory Basis
Indian Contract Act, 1872; Information Technology Act, 2000; Consumer Protection Act, 2019 and the E-Commerce Rules, 2020; and the Sale of Goods Act, 1930.
Panocrafts is a luxury gifting concierge. We design and produce curated and bespoke gifts - including luxury wedding gifting, corporate gifting, hospitality gifting and bespoke commissions - through a consultation-led process (consultation, concept, design, production, delivery). Many items are made to order and personalized to your brief.
You must be at least 18 and capable of entering a binding contract under the Indian Contract Act, 1872. For corporate clients, the person placing the order confirms they are authorised to bind their organisation.
Prices for bespoke and curated work are provided by written quotation or proposal following consultation. A binding contract is formed when you accept our quotation/proposal and pay the applicable advance. We may decline or cancel an order (e.g., feasibility, suspected fraud, or error), refunding any amount paid for work not yet commenced.
Because pieces are made to order and personalized, you are responsible for the accuracy of the details you approve - spellings, monograms, messages, recipient names and addresses. Handcrafted items and natural materials carry slight, characteristic variations, and on-screen colours may differ marginally from the finished piece.
All prices are in Indian Rupees and, unless stated otherwise, are exclusive of GST, which is charged as applicable. Bespoke and corporate commissions typically require an advance/deposit to commence work, with the balance payable before dispatch, as set out in your quotation. Payment is processed securely via our gateway.
The Panocrafts name, logo, designs, concepts, images and content are owned by or licensed to us. Design concepts we create remain our intellectual property unless otherwise agreed in writing. You may not copy or reuse them without our written consent.
You agree not to misuse the Website (unauthorised access, malicious code, scraping, IP infringement, or unlawful use). We may suspend access for breach.
Delivery is governed by our Shipping & Delivery Policy, and cancellations, changes and refunds by our Refund & Cancellation Policy. Both form part of these Terms.
The Website and services are provided in good faith and with professional care. To the maximum extent permitted by law, and without limiting your rights as a consumer under the Consumer Protection Act, 2019, our total liability for any order shall not exceed the amount you paid for that order. We are not liable for indirect or consequential losses.
You agree to indemnify Panocrafts against claims arising from your breach of these Terms, your misuse of the Website, or the recipient details you provide. We are not liable for failures caused by events beyond our reasonable control.
These Terms are governed by the laws of India. Subject to your statutory rights, the courts at Indore, Madhya Pradesh have exclusive jurisdiction. Please raise concerns with our Grievance Officer first.
Grievance Officer contact: info@panocrafts.com · +91 99999 99999. We acknowledge complaints within 48 hours and aim to resolve them within one month, per the Consumer Protection (E-Commerce) Rules, 2020.
We may amend these Terms; the version on the Website when you order applies. If any provision is invalid, the rest continues in effect. These Terms with the Privacy, Refund and Shipping policies form the entire agreement.
This document is a professionally structured template grounded in current Indian law, prepared by Hospitality Network India for Panocrafts. It is provided for information and does not constitute legal advice. Panocrafts should have the completed document reviewed by a qualified Indian lawyer before publication.